Shipment Policy

Effective Date: January 18, 2025

At Luxegemsphere, we are committed to ensuring timely and safe delivery of your jewelry. This Shipment Policy outlines the shipping options, costs, and procedures for all orders placed on our website.

1. Shipping Methods

We offer various shipping options to ensure you receive your order in a timely manner:

  • Standard Shipping: Typically takes 5-7 business days for delivery.
  • Expedited Shipping: Delivers within 2-3 business days.
  • International Shipping: Delivery times vary based on destination, typically between 7-15 business days.

2. Shipping Fees

Shipping costs are calculated at checkout based on your shipping address and the selected shipping method. Free standard shipping is offered on orders over a certain amount, which will be indicated during checkout.

3. Order Processing

All orders are processed within 1-2 business days, excluding weekends and holidays. Once your order is shipped, you will receive a tracking number to monitor the delivery status.

4. International Shipping

We ship to various international destinations. Please note that international orders may be subject to customs duties, taxes, and import restrictions. These charges are the responsibility of the buyer. We encourage you to check with your local customs office for more information.

5. Delivery Issues

If your order does not arrive within the expected time frame, please contact us at info@luxegemsphere.com. We will assist you in tracking the order and resolving any delivery issues.

6. Shipping Restrictions

Some products may not be available for international shipping due to legal or logistical restrictions. If this is the case, you will be notified during checkout.

7. Incorrect Address

Please ensure that your shipping address is accurate. Luxegemsphere is not responsible for lost or delayed orders due to incorrect shipping addresses provided by the customer. If you realize that your address is incorrect after placing the order, please contact us as soon as possible, and we will do our best to correct it before shipment.